Documentation FAQ
Frequently Asked Questions
Scope, deployment, and data handling across Verify and Horizon.
Security & Deployment Boundaries
Can I run Oxaide without internet?
Yes. Customer-controlled deployments can be structured for restricted environments where raw data and system access stay within the customer perimeter.
Where is customer data handled?
That depends on the product and deployment path. Verify follows a managed review workflow for the agreed scope. Horizon can be deployed in customer-controlled environments when residency and perimeter control are stricter requirements.
Do you train on my data?
No. Customer data is not used to train shared models.
Verify & Audit
What does Verify actually do?
Verify is a scoped technical review that works from the telemetry and asset context you provide. The output is an engineering report that clarifies asset condition, material risks, and recommended next steps.
Does Horizon require Verify first?
Usually yes. Verify establishes the baseline so Horizon starts from the actual condition of the asset rather than a generic assumption set.
Commercials
How is Verify priced?
The standard Verify diagnostic is S$4,800 for one bounded asset block, with a written report in 5 business days. Broader portfolio work or unusual reporting requirements are scoped separately.
How is Horizon commercialised?
Horizon pilots typically start from S$35,000 and are scoped around telemetry path, deployment boundary, integration needs, and reporting model rather than sold as a generic self-serve plan.
Scope first
Defined review scope
Boundary, telemetry window, and mandate question are pinned down before conclusions move.
Encrypted handling
Protected review workflow
Review traffic and operating data are handled with encrypted transfer and controlled access.
Customer boundary
Customer-controlled deployment
Managed, private, and isolated deployment paths are available when the environment requires them.
Direct accountability
Principal sign-off
Technical accountability stays close to the method rather than disappearing into a generic workflow.